When you make a reservation with , we ensure that you secure the best available price. This is guaranteed through our Price Match Promise (PMP). If you discover an all-inclusive price lower than ours, with identical details specified in our booking (same itinerary) on a Major OTA within 24 hours of booking, we will match the price and refund the difference.
We implement the Price Match Promise to ensure that you receive the best possible deal. If you come across an all-inclusive price lower than ours, with the same details outlined in our booking (same itinerary) on a Major OTA within 24 hours of booking, we will match the price and refund the difference.
What is meant by 'same itinerary'?
'Same itinerary' refers to every aspect of the booking being identical. This includes the airline, flight number, date, number of passengers, and seat type.
Why must bookings under PMP be 'offered and available'?
To invoke PMP, you need to ensure that the itinerary you discover, which beats our prices, is active on a competitor's website and available for booking at the time of contact. Our customer service representatives will assess this during the verification process.
How can you inform us that you want to activate PMP?
To utilize PMP, contact us at info@ and provide your booking reference number along with all the details of the lower-cost itinerary. This includes the airline, aircraft, itinerary, date, number of passengers, and seat type. Additionally, share the URL or screenshot to assist our customer support in verifying the itinerary details. Once verified, you will have the option to retain your itinerary or receive a refund for the price difference.
Are there any exceptions to PMP?
Military, student, government, tour operator, bulk, and vacation package fares are excluded. Additionally, fare mistakes are not eligible under PMP.